A calmer counter in four small changes
Busy reception areas feel worse than they are. Four changes that take less than a week.
Patients notice a stressed front desk before they notice anything else about your clinic.
Most of that stress comes from doing two jobs at once: the person at the counter and the phone.
Separate the two jobs
Move forms to the patient's phone, and route routine calls to online booking during your busiest hour.
Where to start
A small clinic can start this in an afternoon. Change one thing, watch it for two weeks, then decide whether to keep it.
