Should you charge for missed appointments?
A small deposit for new patients works better than a fee afterwards. Here is how to bring it in without upsetting anyone.
Chasing a fee after a missed visit costs more goodwill than it earns.
A small deposit at booking feels different. It is agreed up front and moves to the next visit if plans change.
Who should pay it
Start with new patients and long treatments. Regular patients with a good record rarely need it.
Where to start
A small clinic can start this in an afternoon. Change one thing, watch it for two weeks, then decide whether to keep it.
