Most cancellations for a Monday arrive between Friday evening and Sunday night, when nobody is at the desk.

By the time your receptionist opens the inbox, the first slots of the week have already gone unused.

What actually helps

Let patients cancel online, and let the waitlist answer while you are closed. A slot offered on Saturday still has two days to fill.

Where to start

A small clinic can start this in an afternoon. Change one thing, watch it for two weeks, then decide whether to keep it.